- 1. How long will it take to get my order?
- 2. What shipping carriers do you use?
We will use the most suitable carriers company according to your location.
- 3. How much does shipping cost?
Orders less than $20 will be charged $9.90 for shipping.
- 4. How do I track my order?
- 5. What should I do if my order was stolen or lost in transit?
If the package is showing as delivered but not received by you or if it’s been stolen from your mailbox/front door, then we’re not responsible for that loss. You can ask the courier company to provide proof of loss to retrieve your package (the contact number and tracking number of the post office will be provided to you).
- 6. Where do you ship?
United States, United Kingdom, Australia, Belgium, Cambodia, Canada, Mexico, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Israel, Luxembourg, Maldives, Mauritius, Netherlands, New Caledonia, New Zealand, Portugal, Singapore, Sweden, Switzerland, Taiwan, UAE, United Kingdom, Austria, Bolivia, Brunei, Colombia, Ireland, Japan, Jersey, Norway, South Africa, South Korea, Thailand, United Arab Emirates, etc.
This list excludes countries in which customs or other challenges prevent us from reliable shipping. We appreciate your understanding!
- 7. Am i responsible for paying customs duties and import taxes on my order?
From our previous experience, the following countries/regions haven’t been charged for import tax including the U.S, Singapore, South Korea and other EU countries (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom, etc. most of our International customers are not charged additional fees when they receive their shipment.
- 8. Wrong address disclaimer:
If you have further questions, please feel free to email us at firstname.lastname@example.org, thank you.